1131_Quality Management_336799
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Course Period：Now ~ Any Time
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Course Intro
Course Resources
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Topic-1_品質和服務品質
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[錄]Topic01-品質和服務品質 12041314
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Topic-2_顧客導向與品質度量
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[錄]Topic02-顧客導向與品質度量 12111310
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Topic-3_服務品質機能展開
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[錄]Topic03-服務品質機能展開 12181311
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Topic-4_服務補救與方案選擇
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[錄]Topic04-服務補救與方案選擇 12251310
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AHP計算
Teacher / 黃乾怡
Teacher / 陳正中
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